Everything you need to know

Plans start at $50/month for Starter, $149/month for Essential, and $199/month for Pro Growth AI. There is no setup fee and no long-term contract — you pay a small flat monthly fee and keep 100% of your sales.

No. Direct Dine is month-to-month with no cancellation penalty. Start, scale, or cancel whenever you need to.

Most restaurants go live within a few days. We set up your branded ordering app, import your menu, and configure your kitchen tablet and printer so you can start taking orders quickly.

Your customers only need their phones. For the kitchen you use a tablet and a receipt/kitchen printer to receive and print tickets. The tablet and printer are not included in the subscription.

Yes. Join the waiting list or contact us and we will walk you through a guided setup tailored to how your restaurant works.

Direct Dine charges 0% commission on orders processed through the platform. Unlike third-party delivery apps that take 15–30% of every order, you keep 100% of each sale.

Delivery apps take a large commission and own your customer relationship. With Direct Dine you pay a flat monthly fee, keep your margins, and own your guest data so you can market to them directly.

Yes. Takeaway, delivery, pickup, and in-house QR dine-in all run off one live menu, so orders from every channel flow straight to your kitchen with no manual re-entry.

No. Your storefront is an installable web app (PWA) that opens instantly in the browser. Guests can add it to their home screen, but there is no app store download required.

Yes. You can connect your own custom domain and the storefront is fully branded with your logo, colors and menu.

Each table gets its own QR code. Guests scan it, browse the live menu in their language, order and pay from their phone, and the ticket fires to the kitchen attached to the correct table session.

No. The whole QR dine-in flow runs in the browser — no installation needed.

Yes. There is a dedicated dine-in screen for both the business and the kitchen, so your team can run the floor and keep tickets organized by table.

Yes. You create tables in the dashboard and a unique QR code is generated for each one, which you can print and place on the table.

Direct Dine supports Stripe and PayPal for online payments (hosted checkout, or Stripe embedded checkout), as well as cash at the counter.

Yes. Your payment credentials stay on the server and are never exposed to the browser. Card data is handled by the payment provider (Stripe or PayPal) on their secure infrastructure.

Yes. Split tender lets you combine cash and card on a single order with clean reconciliation.

Yes. Tipping and an optional service fee are configurable per channel, and both are reflected in the order totals.

You can issue full or partial refunds from the dashboard. Every refund is idempotent and kept on an audit trail, with guards against over-refunding.

Yes. Cash drawer sessions let you open and close the drawer with opening and closing balance reconciliation.

The AI business analyst reads your data to suggest upsells and pairings, surface trends, forecast demand, and send low-stock alerts so you can grow average order value and avoid running out.

When a customer messages their order on Instagram, WhatsApp or SMS, you upload the screenshot. The vision AI reads it, matches each item to your menu, and creates a real POS order after a one-tap staff review.

Yes. If you do not have your own photography, the AI can generate polished menu images for your items.

You can run on Ollama (local), OpenAI, Anthropic, or Gemini, depending on your preference and setup.

AI features are tenant-scoped and isolated to your business, with token limits, rate limits and safety guards in place. You control which provider is used.

New orders appear instantly in a live order feed over secure WebSockets, across all your connected devices, the moment they are placed.

Yes. Once an order is paid, kitchen tickets print to the line automatically — no manual re-entry.

Direct Dine automatically falls back to server-sent events and polling, so order updates keep flowing even on a shaky network.

Yes. Each order moves through clear states — pending, accepted, preparing, ready, completed — and customers are kept informed along the way.

Yes. A points-based loyalty program rewards repeat guests and helps bring them back more often.

Yes. You can issue, redeem, adjust and void gift cards. Each card is protected by a code and PIN and tracked on an append-only ledger.

Yes — 100%. Your guest list stays in-house so you can market to your customers directly, instead of a marketplace owning the relationship.

Yes. Customers can hold store credit and balances they can spend in-app or in-store.

Yes. The storefront supports per-locale translations for menu items, categories and descriptions, and auto-detects each customer’s language while your back office stays in one language.

Yes. Run one venue or twenty from a single account, with a central dashboard and live activity across the whole business.

Yes. Role-based permissions give owner, manager, kitchen and cashier exactly the access they need, plus shift management and activity logs.

Yes. Pricing, receipts and totals are currency-aware and respect each currency’s decimal rules.

Yes. A WhatsApp reservations bot built on the Meta WhatsApp Cloud API collects party size, date, time and contact, then drops the reservation into your dashboard.

Yes. The courier module lets you assign drivers from a pool automatically or hand-pick a driver per order, with live delivery status for the customer and kitchen.

Yes. You can track courier cash holdings and apply an optional commission based on the order subtotal.

Yes. Each venue’s WhatsApp credentials are encrypted and isolated to that business.

Yes. Direct Dine is multi-tenant by design — every business is fully data-isolated, and queries are always scoped to your business only.

Yes. There is a built-in data-rights layer with erasure, data export (DSAR), consent, do-not-sell and retention controls, while financial records are preserved as required.

Yes. You can run one-click CSV exports of orders, archived orders, customers, payments, products and transactions.

Only the users you invite, each with role-based permissions. Access is always tied to your business and the role you assign.