WhatsApp Ordering & Reservations
Turn WhatsApp messages into real orders and reservations
Guests already message you on WhatsApp. Direct Dine connects it to your menu and kitchen with a smart bot that takes orders and bookings, confirms them, and sends them straight to your team.
In many markets WhatsApp is where guests actually reach restaurants. Direct Dine meets them there: a smart bot on your own WhatsApp number guides guests through ordering or booking a table, confirms the details, and drops a real order or reservation into your system — no third-party app for the guest, and a hard cap on messaging so costs stay predictable. You can keep it simple or switch on AI replies for natural conversations.
Order where your guests already are
Orders and reservations in chat
A conversational bot walks guests through ordering or booking a table and confirms every detail before it reaches your kitchen.
Standard or AI mode
Run a fast rule-based flow, or turn on AI replies for natural, multi-language conversations — your choice per venue.
Your own WhatsApp number
Connect your business WhatsApp directly. Guests message the number they already know, with nothing new to install.
Predictable messaging cost
Built-in send limits cap replies per conversation and per day, so a busy night never turns into a surprise bill.
WhatsApp ordering FAQs
How does WhatsApp ordering work?
Guests message your business WhatsApp number and a smart bot guides them through your menu or a table booking. Once confirmed, it creates a real order or reservation in your system and notifies the guest.
Do guests need a special app?
No. Guests just use WhatsApp, which they already have. There is no separate ordering app to download.
Can the bot reply in different languages?
Yes. In AI mode the bot holds natural conversations and can respond in the guest's language; standard mode uses fast guided steps.
Will WhatsApp messaging get expensive?
Direct Dine enforces hard send limits — one reply per inbound message and a daily cap — so messaging stays controlled and predictable.
Explore more
Meet your guests on WhatsApp
Turn WhatsApp chats into real orders and reservations with 0% commission. No contract, cancel anytime.
Start Free Setup